Latest updates and new features for Bridge Operator Console for Microsoft Teams.
Bridge Operator Console
by Bridge Communications

Microsoft Teams
BOC MS Teams Update History
A complete record of updates, new features, and improvements to Bridge Operator Console for Microsoft Teams.

September 1, 2026
New - AI Assistant: new generative tools for Quote, Meeting Invite, Lead Qualification, and Complaint/Dispute Record
New - AI Assistant: Translate button regenerates the output or transcript in your choice of seven languages
Update - AI Assistant content now renders with clean formatting instead of raw markdown symbols
Update - AI Assistant prompts tuned per content type for more polished, consistent results
Update - Fixed the AI Assistant Copy Transcript button copying nothing
Update - Gemini AI model upgraded to gemini-3.5-flash-lite
Update - OpenAI model upgraded to gpt-5.6-luna
Update - Grok model upgraded to grok-4.3
Fix - AI requests updated for current model APIs, restoring Grok summaries, sentiment, coaching, and Clyde responses
Update - AlaSQL 4.18.0
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August 1, 2026
Billing portal update to Stripe
Performance - Faster presence updates, reduced call console lag, and fewer redundant UI refreshes
Fix - Authentication token refresh stability and chat panel dragging
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July 1, 2026
Update - webpack-cli 7.0.3
Update - Gemini AI model upgraded to gemini-3.1-flash-lite
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June 1, 2026
New - File Attachments in Teams Chat — send files directly from any chat window using the paperclip icon in the chat toolbar
New - Inline Image Send — jpg and png images under 4MB are sent inline and displayed immediately in the chat, no upload required
New - Document Send via OneDrive — all other file types (pdf, docx, xlsx, etc.) are uploaded to the sender's OneDrive and shared as a Teams file card; one-time permission consent required on first use
Fix - Blank message guard added to prevent accidental empty message sends.
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May 1, 2026
New - AI Prioritize VM Callbacks — scans unread voicemails and flags urgent ones before the operator listens, ranking each by urgency level with reasons
New - AI Callback Script Generator — one-click draft of a professional callback script for any prioritized voicemail, based on the caller and message content
New - AI Summarize VM — generates an individual summary of each unread voicemail with action items
New - Transfer to Voicemail added to the Company Directory right-click menu.
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April 1, 2026
Update - Kendo CSS 12.3
Update - Chat Control
Update - jQuery 4.0
Update - Font Awesome
Update - ACS to 1.42.1
New - Set Presence on Behalf of Another User
New - Microsoft Section Added to User Card
New Effects.
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March 1, 2026
Windows MSI Install Available
Live Translation on Captions
New Effects.
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February 1, 2026
Update - Refactor mouse event handling
Update - Refactor DOM event handling
Update - MSAL 4.28.1
Update - ACS 1.41.1
New Effects.
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January 1, 2026
Update - Teams Chat Resizing
New Effects.
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December 1, 2025
New - AI Chat Summary for One on One Messages
New - AI Chat Summary for Group Messages
New Effects.
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November 1, 2025
Authorize Teams Chat
New - Teams One on One Chat
New - Teams Group Chat
New - AI Voicemail Summary
Update - Font Awesome 7.1
New Effects.
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October 1, 2025
New - Sentiment Trigger Rules for Supervisors
Update - Font Awesome 7.01
New Effects.
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September 1, 2025
New - AI Call Generate Email Followup
New - AI Call Generate SMS Followup
New - AI Call Generate Blog Article
New - AI Call Generate KB Article
New - AI Call Generate Social Media Post
New - AI Call Generate Product Recommendation
New - AI Call Generate CRM Summary
New - Automatic Sentiment Calming Scripts
Update - Font Awesome 7
New Effects.
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August 1, 2025
New - Clyde Agentic AI (Phase 3)
New - AI Assistant (Phase 2)
New - AI Sentiment on Transcribed Calls
New - AI Call Summary on Transcribed Calls
New - AI Call Highlights on Transcribed Calls
New - AI Call Action Items on Transcribed Calls
New - AI Caller History Summary
New - AI Call Coaching
Update - Kendo Framework
New Effects.
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July 1, 2025
Update - ACS to 1.36.1
New - Call Sentiment Display (Phase 1)
Update - Call Sentiment on CC Window
Update - Bootstrap 5.3.7
Update - MSAL 4.13.1
New Effects.
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June 1, 2025
Update - ACS to 1.35.1
New - Opt In/Out of Call Queues
New - Voicemail Settings
Update - MSAL
New Effects.
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May 1, 2025
Update - ACS to 1.34.1
New - Grids contain auto paging for improved performance
Update - MSAL
Update - MGT
Update - Remove External Duplicate Contacts
New Effects.
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April 1, 2025
Update - ACS to 1.33.4
New - Search includes Groups, and all Teams
Update - MGT
Update - MSAL
New Effects.
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March 1, 2025
Update - ACS to 1.32.1
New - Create Callback Note
Update - Kendo
Update - MSAL
New Effects.
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February 1, 2025
Update - ACS to 1.32.1
Fix - Option to Hide Photos
MS Patch to revert Fast Framework for MGT
New Effects.
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January 1, 2025
Update - ACS to 1.31.1
Added Option to Hide Photos
Added Blocked Numbers Feature
Language Support
Update - Microsoft Graph Toolkit 4.4
New Effects.
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December 1, 2024
Updated MSAL to 3.27.0
Update - ACS to 1.30.4
Update - Font Awesome 6.7
Update - Performance Grid Paging
Update - CSS v10
Update - Microsoft Graph Toolkit 4.4
New Effects.
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November 1, 2024
Updated MSAL to 3.26.0
Update - ACS to 1.29.1
New Effects.
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October 1, 2024
Updated MSAL to 3.24.0
Update - ACS to 1.28.4
Update - Allow Custom Advanced Group Type
New Effects.
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September 1, 2024
Updated MSAL to 3.21.0
Update - ACS to 1.28.1
Updated CSS From 6.4 to 8.2
Optional Planner Load
Fix for Conferencing
New Effects.
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August 1, 2024
Updated MSAL to 3.20.0
Update - ACS to 1.27.2
Updated Activity Column
Slower load of Planner Tasks
New Effects.
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July 1, 2024
Updated MSAL to 3.16.0
Update - ACS to 1.25.1
New - Auto Update Calls Notes
Updated Menu
Updated Activity Column
New Effects.
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June 1, 2024
Updated MSAL to 3.14.0
Update - ACS to 1.24.3
New Effects.
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May 1, 2024
Updated MSAL to 3.13.0
Update - ACS to 1.23.4
Added Custom Teams Status to Availability
New Effects.
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April 1, 2024
Update to search algorithm, to get more quality results. Updated MSAL to 3.11.0. Major update of MGT to version 4.1.0. Improved MS controls rendering performance. Updated ACS to version 1.24. New Effects.
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March 1, 2024
Updated MSAL to 3.9.0. Major update of MGT to version 4.0.1. Improved MS controls rendering performance. Updated ACS to version 1.22. New Effects.
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February 1, 2024
Updates to license portal. New feature, queue scripts can popup a url when a call is answered from a given queue. Updated MSAL to 3.7.1. Added MS365 Groups to All Teams pane. New Effects.
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January 1, 2024
Updated azure calling to 1.20.1. Updated MSAL to 3.6. New Effects.
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December 1, 2023
Closed Captions GA. Update MSAL from 2.x to 3.x. Added ability to see teams and members for both user and org wide via the PSTN additional app authorization. Voice triggered actions on caller words or phrases.
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November 1, 2023
Closed Captions. Captions can be displayed as toasts, or in a larger popup window with history for the current selected call. Many new user effects. Update to MGT 3.1.3.
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October 1, 2023
Improved hover on notes. Improved caller ID display. New effects added to library. Upgraded Bootstrap to 5.3.2. Full migration away from Google material icons.
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September 1, 2023
Quick message option on contact card. New OS level call notification. Support to shared address books using Microsoft shared mailbox contacts. Ability to join two calls. Ability to forward a voicemail. Ability to upload a photo for a personal contact. Update Microsoft MGT to 3.1.1.
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August 1, 2023
Updated Microsoft MGT to 3.0.1. Global groups in license portal. Additions to effect panel. Support for several new languages. Ability to set and clear custom status. Ability to tag users for presence status updates. Transfer when available features allows users to camp a call for transfer on a user that will automatically trigger upon their availability. Backup and Restore settings feature.
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July 19, 2023
Initial Release. Bridge Operator Console for Microsoft Teams.
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